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Privacy Policy

At The Spine Works Chiropractic ("we," "us," "our"), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, schedule appointments, communicate with us, or opt in to receive SMS messages or other communications. By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Appointment details
  • Information submitted through online forms

B. Automatically Collected Information

When you visit our website, certain data may be collected automatically:

  • IP address
  • Browser type and device type
  • Pages visited and time spent on the website
  • Cookies and tracking technologies

C. Health-Related Information

When applicable (e.g., online intake or contact forms), you may provide general details related to your health. Protected Health Information (PHI) collected during care is governed by our HIPAA Notice of Privacy Practices, not this website privacy policy.

2. How We Use Your Information

We may use your information for:

  • Scheduling and confirming appointments
  • Providing chiropractic and therapeutic services
  • Responding to inquiries or customer service requests
  • Sending SMS reminders, updates, and promotional messages (only if you opt in)
  • Internal record keeping
  • Improving website functionality and user experience
  • Marketing, promotional, and educational purposes (with consent)

3. SMS/Text Messaging Disclosure (TCR Compliant)

By opting in to receive SMS messages from The Spine Works Chiropractic, you consent to receive:

  • Appointment reminders
  • Scheduling updates
  • Patient notifications
  • Promotional offers
  • Service announcements
  • Other clinic-related communications

Message frequency may vary. Message & data rates may apply.

You may opt out at any time by replying STOP. Reply HELP for assistance. For additional support, contact us at 615-730-8131 or [email protected].

We do not sell or share your phone number or SMS data with third parties.

4. How We Share Your Information

We do not sell your personal information. We may share information only in the following situations:

  • Service Providers: With trusted vendors who help operate our website, appointment system, texting platform, or payment systems, under confidentiality agreements.
  • Legal Requirements: If required by law, court order, or regulatory authority.
  • Business Operations: If we undergo a merger, acquisition, or business transfer.

We do not share SMS consent or phone number data with third parties for marketing.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking tools to improve user experience, analyze traffic, and assist with marketing. You can disable cookies in your browser settings if you prefer.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information. While no system is entirely secure, we take reasonable steps to guard your data against unauthorized access, misuse, loss, or alteration.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., JaneApp, social media platforms). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies individually.

8. Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children without parental consent.

9. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct or update information
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw SMS consent at any time

To exercise these rights, contact us at: [email protected] or 615-730-8131.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The Effective Date will reflect the latest version. Any changes will take effect immediately upon posting to this page.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

The Spine Works Chiropractic
301 14th Ave N, Suite 101
Nashville, TN 37203
[email protected]
615-730-8131

Questions?

Contact us if you have any questions about this policy.